SERVICE & SUPPORT
Service Commitment
(1) Our company provides 24/7 customer consultation services. After customers provide feedback on lens related issues through phone or email, a dedicated person will respond within 2 hours and provide technical support throughout the process.
(2) Uno® Multi point defocusing lens exclusive vision protection: If the myopia degree increases by more than 50 degrees within six months of standardized wearing, the lens will be replaced with a new one for free.
(3) During the warranty period of the lens, a complete set of technical services including free photometric retesting, lens cleaning and maintenance, and processing technology debugging will be provided.
After the warranty period expires, only the cost of raw materials will be charged to provide maintenance and after-sales technical services such as lens refurbishment, film repair, and photometric customization, without any additional profit markup.
(5) All PC lenses have passed ISO9001, CE, and FDA certifications, with full process quality control for raw materials, hardening, coating, and optical accuracy. If there are original quality defects such as pitting, orange peel, film peeling, and excessive photometric errors at the factory, free returns and exchanges of new products are available.
The way to contact us
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A professional manufacturing enterprise with nearly 30 years of history that integrates research, development, production, and sales of PC lenses .....
Jiangsu Dongbao Optical Co., Ltd.
address：No. 106 Qu'a Road, Economic Development Zone, Danyang City, Jiangsu Province
Phone：86-0511-86886786 86969350
mobile phone：139-0529-3685
fax： 0511-86884571
mailbox： sale@dongbao-optical.com
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